Frequently Asked Questions
Straight answers about our first aid kits, orders, returns, and CPR training. Can't find what you need? Email support@thelifesafetypro.com.
Choosing a kit
Which kit size is right for me?
- Small First Aid Kit: made for diaper bags, strollers, and purses. Covers cuts, scrapes, splinters, and bumps on the go.
- Medium First Aid Kit: our most popular kit. 100 pieces for home and car, a compartment for your child's emergency medication (fits an epinephrine auto-injector like an EpiPen), and a contact card on the back with Poison Control info.
- Large First Aid Kit: our most complete kit, popular with schools and organizations. Adds bleeding control supplies (a windlass-style tourniquet and kaolin hemostatic gauze), a flexible splint, wound closure strips, a digital thermometer, and separate adult and child/infant CPR masks.
What ages are the kits for?
Our kits are designed for families with children of all ages, from babies to teens, and include supplies that work for adults too. Always follow the directions and age guidance printed on each individual item.
What's the difference between the standard Large kit and the CAT tourniquet upgrade?
The standard Large First Aid Kit includes a windlass-style tourniquet. When you order on our website, you can upgrade to a genuine CAT tourniquet from North American Rescue.
Are the kits HSA/FSA eligible?
Yes. Kits purchased on thelifesafetypro.com are HSA/FSA eligible.
Can I bring a kit on a plane?
Yes. We've flown with our kits in a carry-on bag. TSA allows scissors with blades under 4 inches from the pivot point in carry-on bags, and the trauma shears in our Medium and Large kits meet that rule. Creams and gels come in small single-use packets. TSA officers make the final decision at the checkpoint.
Can daycares and schools use the kits?
Yes. Many childcare centers, schools, and youth programs use our kits. Compare the contents with your organization's requirements, and email support@thelifesafetypro.com for multi-kit pricing.
Using and restocking
What comes in each kit?
Do the kits include medication?
No. Our kits don't include medication. The Medium and Large kits have a dedicated space to carry your child's own emergency medication, like an epinephrine auto-injector.
Do the supplies expire?
Some items, like creams, gels, and sterile pads, have an expiration date printed on them. Check your kit every 6 months or after each use, and replace anything that is expired, used, or damaged.
How do I restock my kit?
Our First Aid Kit Refill has enough supplies to restock two Medium First Aid Kits. Compare the refill contents with what your kit needs.
Is there a guide in the kit?
Yes. Every kit includes our printed Children's First Aid Guide, written by a paramedic in a simple "What you see, What to do" format so you know what to do in the moment.
Orders and shipping
Where do you ship?
We ship to all 50 US states. We don't ship internationally at this time.
How much is shipping?
Free standard shipping on every US order.
How long will it take to arrive?
Orders are processed in 1 to 3 business days. Delivery usually takes 3 to 7 business days after shipping, and many orders arrive sooner because we pay for a faster service at no extra cost to you. See our shipping policy.
Will I get tracking?
Yes. You'll get a tracking number by email when your order ships. If you don't see it within 4 business days, email support@thelifesafetypro.com.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, Google Pay, and Amazon Pay. Kits are HSA/FSA eligible.
Is my payment secure?
Yes. Checkout is SSL encrypted and processed by Shopify. We never see or store your card number.
Returns
Can I return my kit?
Yes. You have 30 days after delivery to request a return, and return shipping is free. Kits must be unused and in the original packaging. Email support@thelifesafetypro.com and we'll send a free return label. Approved refunds go back to your original payment method within 10 business days. See our refund policy.
What if my order arrives damaged or never shows up?
Email us within 7 days of the expected delivery date and we'll make it right.
I bought my kit on Amazon. Can you help?
Yes. Email support@thelifesafetypro.com with your Amazon order number and we'll take care of you. Refunds for Amazon orders are processed through Amazon and go back to your original Amazon payment method.
CPR training
Do you offer CPR and first aid classes?
Yes. We teach CPR, AED, and first aid, including pediatric first aid, for groups and organizations in the Pittsburgh area. Classes are available in person or blended (online learning plus a hands-on skills session). Students receive an HSI or American Heart Association certification card.
Can you train our staff on-site?
Yes. We come to your location. Group classes need at least 5 people for in-person training or 3 for blended. Request a training quote.
Do you train Pennsylvania childcare providers?
Yes. Our instructor is PQAS-certified for Pennsylvania DHS-regulated childcare programs, and we regularly train childcare center staff.
Do you offer classes for families at home?
Yes. We offer in-home CPR and first aid classes for parents, grandparents, and caregivers. Request a training quote.
Still have a question?
Email support@thelifesafetypro.com or call (412) 712-7146.